Refund policy
At The Reyanne, we want you to be satisfied with your purchase. If you change your mind, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable European Union consumer law.
Returns
You have 14 days from the date you receive your order to notify us that you wish to return an item.
To start a return, please contact us at support@the-reyanne.com. If your return request is accepted, we will provide you with the return instructions and the address to which your item must be sent.
Please do not send your return to our business address unless we have specifically instructed you to do so. The return address will be provided as part of the return procedure.
Items returned without first contacting us may not be processed correctly.
For questions regarding a return, you can contact us at support@the-reyanne.com.
Condition of Returned Items
You may inspect the product as reasonably necessary to determine its nature, characteristics and functioning.
We ask that returned items are sent back, where reasonably possible, in their original condition, with any tags, accessories and original packaging included.
You are responsible for any diminished value of the product resulting from handling beyond what is necessary to inspect it.
This may include, for example, signs of actual use or wear, stains, marks, strong odours, damage or other deterioration caused while the product was in your possession.
Your statutory right of withdrawal is not automatically lost merely because the original packaging has been opened or because you have reasonably inspected the product.
Return Shipping Costs
If you return an item because you have changed your mind or exercised your right of withdrawal, the direct cost of returning the item is your responsibility.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.
This does not affect your rights where an item is defective, damaged, incorrect or otherwise not in conformity with your order.
Damaged, Defective or Incorrect Items
Please inspect your order upon receipt.
If your item arrives damaged, defective, incorrect, or otherwise does not conform to your order, please contact us as soon as possible at support@the-reyanne.com with your order details and, where helpful, photographs showing the issue.
We will assess the situation and provide an appropriate solution in accordance with your statutory consumer rights.
Nothing in this Return & Exchange Policy limits your legal rights in relation to defective or non-conforming goods.
Sale and Promotional Items
Items purchased during a sale, promotion or with a discount remain subject to any mandatory statutory rights, including the EU right of withdrawal where applicable.
The Reyanne does not provide any additional voluntary return right for sale or promotional items beyond the rights required by applicable law.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, colour or model, the quickest option is to return the original item in accordance with this policy and place a new, separate order for the item you would like.
Refunds
Once we receive your return, we will inspect it and process the refund in accordance with applicable consumer law.
When you exercise your statutory right of withdrawal, we will reimburse the payments we are legally required to refund, including the cost of our standard delivery option where applicable.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost is not required to be refunded.
Refunds will be made using the same payment method used for the original purchase, unless otherwise expressly agreed.
We may withhold the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first.
Any refund will be made no later than 14 days after we are informed of your decision to withdraw, subject to the rules above regarding receipt or proof of return.
Please note that your bank or payment provider may require additional time to process the refund after it has been issued by The Reyanne.
Your Right of Withdrawal
Because The Reyanne currently sells to customers within the European Union, eligible consumers have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without having to provide a reason.
To exercise this right, you must inform us of your decision within the 14-day period by contacting:
The Reyanne
Email: support@the-reyanne.com
Order 20 C0611
2491 DC ’s-Gravenhage
The Netherlands
After notifying us of your withdrawal, you must return the goods within the period required by applicable law. Return instructions and the applicable return address will be provided to you during the return process.
This policy does not exclude or restrict any mandatory rights you have under applicable Dutch or European Union consumer law.